Leading for Business Excellence
PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results.
Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
Episodes
87 episodes
Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust
Have you ever paused to consider how well you're truly listening? In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and str...
•
Season 1
•
Episode 32
•
36:01
Minisode #55: The Power of Process Over Outcomes
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Marvin Cooke, Former Executive Vice President of Manufacturing, provides insights i...
•
Episode 55
•
2:53
Minisode #54: The Future of Work and The Challenges of Hybrid Working
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Professor Sally Mackey of The Royal Central School of Speech and Drama a...
•
Episode 54
•
4:28
Minisode #53: PDSA and Permission to Fail
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduc...
•
Episode 53
•
2:52
From Compliance to Competitive Edge: Integrating ESG and Business Improvement with Jamie Bowen at Chevron Group
Are you guilty of viewing sustainability as just a compliance exercise? Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your i...
•
Season 1
•
Episode 31
•
32:24
Minisode #52: Empowering Teams to Create a Problem Solving Environment
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues...
•
Episode 52
•
2:49
Minisode #51: Identifying Operational Excellence
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what exce...
•
Episode 51
•
3:05
Minisode #50: Empathy in Leadership
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises th...
•
Episode 50
•
3:29
Minisode #49: AI and the Quality Profession
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the qua...
•
Episode 49
•
5:20
Understanding Variation in Our People, Not Just Our Processes with Rosie Brighty at Divergent Consulting
Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce.Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Dive...
•
Season 1
•
Episode 30
•
41:59
Minisode #48: Ethics and wisdom - The qualities of a good leader
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the...
•
Episode 48
•
3:07
Minisode #47: Management and Leadership - The number one driver of productivity
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Instit...
•
Episode 47
•
2:58
Minisode #46: Trusting Your Gut - The Key to Making Informed Decisions
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice h...
•
Episode 46
•
2:25
Driving Sustainable Improvement in a Global Organisation with Laura McLaren at Tesco
How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and share...
•
Season 1
•
Episode 29
•
42:04
Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He d...
•
Episode 45
•
3:12
Minisode #44: How Brands Transform from a Crisis
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that ha...
•
Episode 44
•
5:33
Minisode #43: Rethinking Flexible Working
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to ad...
•
Episode 43
•
3:25
Operational Excellence Insights to Fuel Success with Marvin Cooke of Toyota Motor Europe
Visualise a vehicle rolling off the production line every 58 seconds. Each one driven by an organisation at the peak of operational excellence. Are you ready to join these world-renowned leaders in process mastery?In the lat...
•
Season 1
•
Episode 28
•
52:04
Minisode #42 Banana Behaviours to Support Wellbeing
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he...
•
Episode 42
•
2:26
Minisode #41: The Key to Solving Tough Business Problems
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.In this minisode, we dive into the power of data analysis in problem-solving as Linda Linteau, Head of Glob...
•
Episode 41
•
4:06
Minisode #40 Leadership in the Hybrid Workplace
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solu...
•
Episode 40
•
4:31
Minisode #39: Exemplary Customer Service
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, ...
•
Episode 39
•
3:02
How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters
Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excell...
•
Season 1
•
Episode 27
•
39:23
Minisode #38: How The Environment Shapes Communication
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders ...
•
Episode 38
•
4:28
Minisode #37: Leadership Philosophy - Confronting Fear
Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with...
•
Episode 37
•
4:44