Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes Artwork

Leading for Business Excellence

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Leading for Business Excellence

Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes

June 11, 2024 • PMI - Process Management International • Episode 45

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry, while the financial services industry prioritises customer outcomes.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/podcast-converting-customer-needs-into-strategy-wins-through-operational-excellence-with-suraj-patel-capital-one/

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