Customer-Centric Leadership: Insights from Charity to Commerce with Steve Vaid at Money Advice Trust

Have you ever paused to consider how well you're truly listening?
 
In his first 90 days as CEO at Money Advice Trust, Steve Vaid prioritised understanding employee experiences and customer feedback. By identifying key themes and strategic priorities, he’s set the organisation on a path to success through business excellence.
 
A customer-centric focus, prioritising improvement and impact has been a consistent theme throughout Steve’s career, evident through the experiences he recounts from his work at The Guide Dogs for the Blind Association and AMP, one of Australia's leading banks.  An advocate of sharing learning, Steve's visits to organisations renowned for their excellence in process improvement—and the subsequent integration of best practices—have inspired his teams, helped navigate challenges, and driven change.
 
Optimistic about the future of Money Advice Trust and its impact on those it serves, Steve’s insights reveal just how much positive change is possible when you make listening to your customers and thinking innovatively a top priority.

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